The Role of Employee Knowledge Sharing in Driving Sustainability in Nagpur’s Hospitality Sector

Abstract

With the current rise of environmental consciousness and competition in the area of providing services, the concept of sustainability has become one of the strategic imperatives of the hospitality industry. This study is a critical investigation on how knowledge sharing among the employees can facilitate sustainable growth in the hotel and restaurants in Nagpur district. The paper discusses the importance of well-organized knowledge management habits and particularly those habits that promote peer education, collective problem-solving and storage of experiential learning on the ecological responsibility, operational performance and sustainability of hospitality businesses. The study relied on both methods, mixed-method, where the quantitative data were collected using structured questionnaires distributed among managerial and non-managerial employees and the qualitative information obtained with the help of semi-structured interviews. According to the results, there is a positive connection between the active knowledge sharing among the staff and the presence of the sustainable practices, including waste reduction, energy efficiency, responsible sourcing, and customer service innovation. The paper also determines the obstacles to efficient dissemination of knowledge, such as unavailability of training structures, high turnover of staff, and unavailability of digital records. The study concludes that the culture of knowledge sharing can become an engaging and retention tool, as well as prepare hospitality establishments to meet the sustainability targets. The recommendations to integrate knowledge management into the organization culture are provided with emphasizing on the training programs, communication system within the organization and the leadership role. The proposed study is beneficial to the existing body of knowledge in the sense that it develops empirical evidence on strategic essence of knowledge sharing in hospitality sustainability, and more precisely, insights on knowledge sharing in hospitality sustainability are beneficial to new urban centers, such as Nagpur...